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HAPPYFOX CHAT DONT LOAD FLOATING WIDGET INSTALL
HAPPYFOX CHAT DONT LOAD FLOATING WIDGET UPDATE
HAPPYFOX CHAT DONT LOAD FLOATING WIDGET CODE
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If "Log visitor widget events to Mixpanel" setting is toggled ON, the chat events like Chat badge clicked, chat started, chat ended, agent joined chat, Triggered Chat activated and Offline message sent will be logged into your connected Mixpanel accountįor details on chat widget events, refer this article. Note: To refresh the customer information area, simply type '!' and choose !refreshVisitorData.Ģ. If "Show visitor info from Mixpanel during a chat" setting is toggled ON, the agent chat window will display the visitor information from the connected Mixpanel account. Clicking on the link will display the details of the visitor from the Mixpanel account. Please refer to the screenshot below, Now you have successfully connected you Mixpanel and HappyFox Chat account. Login to your Mixpanel account and Go to Segmentation and view the visitor widget events recorded from HappyFox Chat.

Settings for logging visitor widget events to Mixpanel:Ĭopy Mixpanel's tracking library code and paste it into your website's source code where the HappyFox Chat widget has been installed.

Step 4: Now update your preferences under Settings and click Update Settings. Step 3: Paste the API Key and the API Secret Key and Click the Connect button. Step 1: Log in to your HappyFox Chat Account. Steps to Integrate Mixpanel with HappyFox Chat: Prerequisite for Mixpanel integration - Get API Key & Secret:Ĭlick Account. All live chat conversations are automatically saved as transcript within a ticket. Offline messages and Missed chats are automatically recorded as tickets so that you can follow up later. Don’t allow any customer conversation unaccounted for. The integration is available in all the plans. Convert all live chat conversations into actionable help desk tickets. Only Admin has the access to Integrate Mixpanel with HappyFox Chat.

View visitor engagement information from Mixpanel during an ongoing chat.

Your customers can easily switch between talking to you and completing their actions on your website. With HappyFox Chat, we are able to reach all four. Introducing an amazing mobile chat experience for all your customers. Ultimately our goal is to have four things: happier customers, more chats, more conversions, and more leads. A support experience that is focused, relevant and coherent.

Track your visitor's behavior on the chat widget installed on your website. Persuading customers and seeking their permission to enter into a dialogue has never been this easy.

Send data from your HappyFox Chat account to Mixpanel.

If you've integrated your HappyFox Chat account with apps like HappyFox HelpDesk, Pipedrive, Microsoft Dynamics, Salesforce, and Zendesk, then the translated chat transcripts will be posted to those connected apps.By enabling Mixpanel integration you can, The chats will be stored and displayed in the translated language(Profile language).ĭetails like when the agent has stopped Translation will also be displayed here. Visitors can click the original message/translated message by clicking the 'View Original' hyperlink present beneath the support agent and visitor's messages. If you don't want messages to be translated, click on the 'Stop translating' button and click on the Yes button.Īgent's chat messages will be automatically translated to the visitor's language. Once the agent clicks the 'G translate' button, the visitor's message will be translated into the language set by the agent.Īn agent can view the original message/translated message by clicking the 'View Original' or 'View translated' hyperlink present beneath the agent and visitor's messages. Note: We use Google's Translate API to translate the messages. You can click on the " G translate" button to see the translated message. When the visitor initiates the chat and sends a message, HappyFox Chat checks it and if the detected language is different from the language that you've set for your profile, the chat area will provide you an option to translate it to your profile language. Select the desired language.Īnd then turn on the Live Translation feature. Click on Timezone and language from the main menu. Note: If you have installed the HappyFox Chat widget on multiple websites, you can choose and set your desired language for each of your profiles. On Windows, you can view the app in Start menu. Step 2: Select Text from the list of all widgets.

Method 2: To install chat widget on specific / all pages of your WordPress site: Step 1: Select Appearance menu option and select Widgets from the list.

This feature is available on Growth, Scale, and Scale plus plans.Īn agent can set the desired language to which visitor messages should be translated during an ongoing chat. Once you download, you can view the HappyFox Chat app icon in the dock. Step 4: Click on Update and chat widget will be visible on your website.

Your visitors can chat in their own language. The Live Translation feature detects the language of your visitor messages automatically and translates those messages to the language that the agent understands.

HAPPYFOX CHAT DONT LOAD FLOATING WIDGET CODE

HAPPYFOX CHAT DONT LOAD FLOATING WIDGET UPDATE

HAPPYFOX CHAT DONT LOAD FLOATING WIDGET INSTALL

HAPPYFOX CHAT DONT LOAD FLOATING WIDGET PLUS